CONSULTATION PROSPECT RECEPTION-CONCIERGE-RESERVATION

OFFRE DE STAGE (de -10 semaines)
Offre – 2024-04-23 16:13:01 +02:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre de stage
Coordonnées: Nom de l’entreprise: greet hôtel Lyon confluence
Adresse de l’entreprise: 26 cours de Verdun
Adresse de l’entreprise:
Code postal: 69002
Ville: Lyon
pays: France
Adresse email: HB6G4-DM@accor.com
Message: : Check-in
Check-out
Réservation
Information client

Hôtel éco-responsable

:Contrat d’apprentissage en alternance
Lisa Kapend
Offre – 2024-04-15 09:45:39 +02:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre de stage
Coordonnées: Nom de l’entreprise: Emerald Stay
Adresse de l’entreprise: Carrer de Ramon Turro 169A
Adresse de l’entreprise:
Code postal: 08005
Ville: Barcelona
pays: Spain
Adresse email: fanny@emeraldstay.com
Message: : Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.

In this internship, you’d support our centralized operations team (comprising 6 people) at our head office in Barcelona.

RESPONSIBILITIES
Just like in a hotel, our operations team will take actions in various departments. Your responsibilities will include but not be limited to the following:

FRONT & BACK OFFICE
Managing communication with guests before, during and after their stay, via phone, chat or email.
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check-in prior to arrival
Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
Upselling and cross-selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services

RESERVATIONS
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations

CONCIERGE
Arranging some extra services for our guests, such as airport transfers and at-home massages
Coordinate and organize extra services with our partners and on-the-ground staff
Handling the invoices for such extra services

HOUSEKEEPING & MAINTENANCE
Organize and coordinate cleaning with our different providers
Communicate and coordinate maintenance issues with our on-the-ground staff
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION
Employment start: between April and June 2024
You’ll get 10 days of paid vacation during your internship
Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you’ll be on shift 2 weekends per month at most
We have a flexible home office policy: with us, you’ll work at the office on Tuesdays and Thursdays – the rest of the time, it’s up to you
Paid internship: 600€/month

ABOUT YOU
You are available for a period of 6 months
You are currently enrolled in or have just finished your studies in business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
You speak (and write) English and French fluently. Spanish proficiency is a big plus.
You have at least 6 months of experience in a working environment, ideally in English
You are eligible to work in the EU and willing to relocate to Barcelona
:Stage à temps plein, 40h/semaine.
Lien pour candidater : https://emeraldstay.applytojob.com/apply/SaaYjhweWE/Hospitality-Internship?source=Lyc%C3%A9e+Fran%C3%A7ois+Rabelais
Fanny Chapel
Offre – 2024-04-15 09:44:12 +02:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre de stage
Coordonnées: Nom de l’entreprise: Emerald Stay
Adresse de l’entreprise: Carrer de Ramon Turró 169A
Adresse de l’entreprise:
Code postal: 08005
Ville: Barcelona
pays: Spain
Adresse email: fanny@emeraldstay.com
Message: : Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.

In this internship, you’d support our centralized operations team (comprising 6 people) at our head office in Barcelona.

RESPONSIBILITIES
Just like in a hotel, our operations team will take actions in various departments. Your responsibilities will include but not be limited to the following:

FRONT & BACK OFFICE
Managing communication with guests before, during and after their stay, via phone, chat or email.
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check-in prior to arrival
Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
Upselling and cross-selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services

RESERVATIONS
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations

CONCIERGE
Arranging some extra services for our guests, such as airport transfers and at-home massages
Coordinate and organize extra services with our partners and on-the-ground staff
Handling the invoices for such extra services

HOUSEKEEPING & MAINTENANCE
Organize and coordinate cleaning with our different providers
Communicate and coordinate maintenance issues with our on-the-ground staff
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION
Employment start: between April and July 2024
You’ll get 10 days of paid vacation during your internship
Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you’ll be on shift 2 weekends per month at most
We have a flexible home office policy: with us, you’ll work at the office on Tuesdays and Thursdays – the rest of the time, it’s up to you
Paid internship: 600€/month

ABOUT YOU
You are available for a period of 6 months
You are currently enrolled in or have just finished your studies in business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
You speak (and write) English and French fluently. Spanish proficiency is a big plus.
You have at least 6 months of experience in a working environment, ideally in English
You are eligible to work in the EU and willing to relocate to Barcelona
:Stage à temps plein, 40h/semaine
Lien pour candidater : https://emeraldstay.applytojob.com/apply/SaaYjhweWE/Hospitality-Internship?source=Lyc%C3%A9e+Fran%C3%A7ois+Rabelais
Fanny Chapel, Head of HR & Hospitality
Offre – 2024-03-25 15:02:37 +01:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre de stage
Coordonnées: Nom de l’entreprise: KYRIAD LYON EST ST QUENTIN FALLAVIER
Adresse de l’entreprise: 100 BOUCLE DE LA RAMEE
Adresse de l’entreprise:
Code postal: 38070
Ville: ST QUENTIN FALLAVIER
pays: FRANCE
Adresse email: manager.stquentinfallavier@kyriad.fr
Message: : Hôtel de 50 chambres poste à pourvoir en réception. Le candidat doit être polyvalent.
:CDI base 39 heures hebdomadaires, poste à pourvoir dés que possible. Possibilité de logement durant période d’essai.
François Daubercies – directeur
Offre – 2024-02-29 12:01:58 +01:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre de stage
Coordonnées: Nom de l’entreprise: FM Internships
Adresse de l’entreprise: Romaní 63, Baixos
Adresse de l’entreprise:
Code postal: 08370
Ville: Calella
pays: Spain
Adresse email: info@festamusic.com
Message: : CHECK IN / CHECK OUT
TO PICK UP THE PHONE
TO GIVE INFORMATION
-ABOUT THE HOTEL
-ABOUT THE TOWN
-ABOUT GENERAL INFO
-ABOUT TRIPS AND ESCURSIONS
TO MANAGE COMPLAINS AND PROBLEMS
GUEST ASSISTANCE
:Advantages for students:
Salary, accommodation and meals included
Transfer airport-hotel
Practical experience in a high-end hotel environment.
Exposure to various departments, fostering a well-rounded skill set
Processing of NIE and social security documents
Monitoring and mentoring from experienced professionals
Networking opportunities within the industry
Possibility of future employment based on performance

Gerard
OFFRE D'EMPLOI (de -10 semaines)
Offre – 2024-03-22 17:05:37 +01:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre d’emploi
Coordonnées: Nom de l’entreprise: Hôtel La Cachette – Friendly Hôtel Les Arcs Adresse de l’entreprise: 272 allée Charlotte Perriand – Arcs 1600 Adresse de l’entreprise: Code postal: 73700 Ville: BOURG-SAINT-MAURICE pays: France Adresse email: recrutement@lacachette-lesarcs.com
Message: : ***Saison été – juillet/août 2024 *** Poste nourri logé

L’Hôtel **** La Cachette, la renaissance d’une adresse mythique à Arc 1600 !

Hôtel emblématique de l’histoire de la station, restauré dans l’esprit des architectes et designers qui l’ont créée.

Nous recherchons pour compléter notre équipe :
– Un(e) Réceptionniste (h/f)
– Un(e) Réceptionniste (h/f) de nuit

Au sein d’un établissement saisonnier récemment rénové, vous assurerez les missions suivantes :
– Assurer l’accueil et le départ des clients dans les meilleures conditions
– Assurer les visites de l’établissement et les chambres
– En relation avec la centrale de réservation, suivre la tenue du planning des réservations, relayer les informations nécessaires au personnel d’étage ou aux services concernés
– Assister, en collaboration avec les autre services, les clients au cours de leur séjour
– Tenir le standard téléphonique et assurer les tâches administratives de la réception
– Assurer la clôture des opérations de son shift
– Faire part à la direction des retours clients, évènements ou commentaires

Vous souhaitez vivre une expérience unique ? Ecrivons alors ensemble, votre histoire, notre histoire, celle de La Cachette.
N’attendez pas pour rejoindre nos équipes !

:Contrat travail saisonnier – 2 Mois (juillet/août)
Durée du travail : 39h
2 jours de repos par semaine
Salaire mensuel 2 100,00€

Modalités et avantages :
* Contrat saisonnier
* Nourri, logé
* Salaire attractif
* Mutuelle 50%
* Possibilité d’évolution au sein du groupe pour les saisons d’été & d’hiver
* Tarifs préférentiels à prix réduits, dans les hôtels de notre groupe
* Remise tarifaire sur les points de vente
Monsieur Margetyal 0479077050 ou 0756024235
OFFRE D'APPRENTISSAGE (de -10 semaines)
Offre – 2024-04-04 14:35:08 +02:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre d’apprentissage
Coordonnées: Nom de l’entreprise: Hôtel Les Trésoms Adresse de l’entreprise: 15 boulevard de la corniche Adresse de l’entreprise: Code postal: 74000 Ville: Annecy pays: France Adresse email: assistant.rh@lestresoms.com
Message: : Apprenti(e) Réceptionniste H/F
L’accueil client n’a plus de secret pour vous ?

Vous êtes rigoureux, chaleureux, résistant au stress, vous avez le sens de l’organisation et de la relation client ?

Vos missions :

Accueil et conseil clientèle

Traitement des emails et réservations

Suivi des dossiers clients

Vérification du bon entretien et de la qualité de l’établissement

Commercialisation de l’établissement :
Conditions et Avantages :

2 jours de repos hebdomadaires fixes et consécutifs.

39 heures par semaine, heures supplémentaires récupérées ou payées.

Rémunération selon la grille + prime d’intéressement aux résultats d’entreprise + chèques kadéos, culture et vacances, participation aux frais de mobilité durable.

Logement fourni si besoin et parking gratuit.

Réductions tarifaires sur les prestations de l’hôtel et du club sportif.

Rejoignez-nous, nos équipes vous attendent ! Maléva DURAN
Offre – 2024-03-04 10:54:00 +01:00 Catégorie de l’offre: RECEPTION-CONCIERGE-RESERVATION Type de l’offre: offre d’apprentissage
Coordonnées: Nom de l’entreprise: Délices de Sfax Adresse de l’entreprise: 24 rue de Luxembourg villeurbanne 69100 Adresse de l’entreprise: 24 rue de Luxembourg villeurbanne Code postal: 69100 Ville: Villeurbanne pays: France Adresse email: delicesdesfax@gmail.com
Message: : Responsable à la salle àla salled’accueil:
*propreté et organisation de la salle
*dressage des tables
* acceuil des clients
* servir les clients
* debarrassage des tables
*gérer l’encaissement


:Temps complet et contrat d’apprentissage Le directeur général Maroui manel et le directeur mohamed Ali Maroui
inscription aux mini-stages de découverte des formations de l’Hôtellerie-Restauration et de l’Alimentation

Engagé pour l’environnement : compensation de l’impact carbone de notre site internet ekole.fr/neutralite-carbone